Delivery Information

UK:

We offer FREE STANDARD UK DELIVERY on ALL orders over £40.  

Delivery timesUK: 2-3 days* excluding mattresses.

MATTRESSES

For our mattresses, we offer FREE UK DELIVERY to your door.

Our mattresses are handmade in Devon by Naturalmat and will be sent from the Naturalmat depot via FedEx.  Once FedEx has collected the item and it is out for delivery, you will receive an email notification from The Bamboo Baby Company to let you know it's on its way.  FedEx should also contact you directly prior to delivery.  

Delivery times: UK: within 7-10 days.*

INTERNATIONAL:

For Tracked and Signed International deliveries, the following charges apply:

 

Orders over £50

  • Europe - £10

  • Rest of the world - £15

Orders under £50

  • Europe - £15

  • Rest of the world - £20

 

Delivery Times:

  • Europe: 3-5 days*

  • Rest of the world: 7-10 days*

PACKAGING INFO:

Blankets & Towels:

Each of our blankets and towels is carefully packaged with a bespoke Bamboo Baby Company Fairtrade drawstring gift bag inside a lightweight protective outer packaging bag.  

* Please note delivery times may vary due to circumstances beyond our control such as severe weather conditions, strikes, border control etc. 

Warranty Information

The Bamboo Cot Bed S1 comes with a 1 year manufacturing warranty.  

 

Our warranty covers manufacturing defects for 1 year from the date of purchase.  This warranty does not apply to any condition or damage which is not a defect, including anything resulting from neglect, misuse, or any condition resulting from incorrect or inadequate maintenance, cleaning or care, or any damage to the finish.

 

In the event that you need to return your Bamboo Cot Bed S1 within the warranty period, due to a manufacturing defect, please write to us at

phillippa@thebamboobabycompany.com with a description of the problem, clear photos of the item, including close up images of the damage and the items’ receipt or proof of purchase.  All reports are subject to investigation. Shipping damages must be claimed directly with the shipping company.

 

Please be aware that The Bamboo Baby Company, Bamboo Cot Bed S1 is not wholly machine-made, and the major material of the product involves natural raw materials, therefore the consumer should accept reasonable variance of natural raw materials and workmanship, in which might affect the colour, pattern, and look of the product.

Returns and Exchanges Policy

When you receive your Bamboo Baby Company products, we really hope you love and enjoy them as much as we do, however, we understand that there are occasions when you need to return or exchange an item, so we are here to help and make the process as hassle free as possible for you.  

 

If you would like to return or exchange an item, you have 14 calendar days from receipt of the goods in which to notify us that you would like to return or exchange the goods. From which point you will then have a further 14 days in which to return the goods to us. Upon receipt of the returned items, The Bamboo Baby Company Ltd will then refund or exchange within 14 days.  

 

To be eligible for a return or exchange: 

  1. Your item must be unused and in the same condition that you received it.

  2. Your item must be in the original packaging.

  3. Your item needs to have the receipt or proof of purchase.

  4. You must complete this form and send it with the returned goods.

Please address returns to:

The Bamboo Baby Company Ltd,

℅ Parker International Ltd,

Globe Lane,

Dukinfield,

Cheshire

SK16 4RE

 

The postage cost for all returns is to be borne by the customer.